Delivery Methods and Timing

  1. Delivery charges will be calculated during your order check out and thesummary of the charges will be emailed to your registered email address. Deliveryslots are subject to availability. All the delivery will be delivered by J&T Express.
  2. Bulk orders may be subjected to a different delivery cost and may require alonger delivery time to be fulfilled. “Bulk order” means an order for any product thatcomprises quantities of beyond 30 units, unless otherwise stated in writing bySemuaOK.
  3. SemuaOK will endeavour to deliver the products to your delivery addresswithin the delivery time frame selected by you, but does not and cannot guaranteethat the delivery time frames will be met as there may be factors outside of ourcontrol which may result in early or delayed deliveries such as weather, traffic, haze,
    etc. You agree that SemuaOK shall not be liable for any deliveries made outside thedelivery time frame. If your designated delivery location is inaccessible, rendering usunable to make the delivery, we will contact you to determine the best alternativelocation and/or date.
  4. Please notify SemuaOK immediately of any change to your delivery address,
    date or time of delivery, or contact number. Any changes in the delivery address ordate or time of delivery after the submission of your order may incur anadministrative charge of RM10.
  5. If an order is cancelled, or if no one is at the delivery location to receive theorder during the chosen delivery slot, SemuaOK reserves the right to:
    a. Charge a restocking fee equal to the sum of 100% of the total ringgitvalue of your perishable items (since our perishable items are custom-ordered andguaranteed fresh).
    b. Charge a re-delivery or cancellation fee of RM 10.00
  6. SemuaOK delivers case sizes of a variety of different goods, including laundrydetergent, beverages, rice, etc. Given the heavy weight of some of these products,
    and our concern for the health of our drivers, we have purchase limits on a variety ofthese items on our web site. Also in the interest of safety, we do not deliver to walkups (a building without an elevator) about the 5th floor, or deliver more than 3 casesof beverages about the 4th floor. In the event of a broken elevator, we also do notask our drivers to carry groceries more than 5 floors. Our technology cannot, anddoes not, enforce these limits. We ask our customers to abide by these servicelimitations, as we may limit deliveries when orders exceed theserequirements. Again this limitation exists only to protect the health of our deliverypartner. We appreciate your understanding and cooperation.